Posted: June 13th, 2022

Final Project

ATTACHED FILE(S)
Florida National University
HAS-6185 Management of Health Care Organizations
Final Project
Final Project: Organizational Management Proposal for Quality and Performance
Objective:
For this assignment, you will create an Organization management proposal for quality and performance that will be used in a Community Health Center of your choosing. The proposal is designed to improve quality and provide a good customer service such as Patient Treated with courtesy, respect, tolerance and serenity. You are encouraged to choose any health care facility: Hospital, Doctor Office, Emergency Care Center, etc.The paper will be 8-10 pages long including title page and references pages. APA style 7th edition format.
ASSIGNMENT GUIDELINES (2 points /10%):
The proposal is designed to improve quality and deliver a virtuous customer service: Patient Treated with courteousness, reverence, acceptance and tranquility. You need to apply all the knowledge obtains during this class to create an organizational proposal that will improve the quality and performance of the Health Care Setting you desire. Each paper must be typewritten with 12-point font and double-spaced with standard margins. Follow APA format when referring to the selected articles and include a reference page.

EACH PAPER SHOULD INCLUDE THE FOLLOWING:
1.
Introduction (5 points / 25%)
Offer an abstract that provide a brief outlook of the proposal and explaining in your own words what is meant by a good customer service through effective performance management and organization.
2.
Your Organizational Management Proposal for Quality and Performance Plan(10 points 50%)
a.
Presentation Page:

ORGANIZATION NAME
BUSINESS ADDRESS
CITY, ST, ZIP
TELEPHONE NUMBER
FACSIMILE NUMBER
WEBSITE ADDRESS
EMAIL ADDRESS
b.
MISSION STATEMENT
: Mention the Health Care Setting’s mission. New Page.
c.
Purpose of the Organizational Management Proposal for Quality and Performance Plan
: The purpose of this plan must be base in support and promote accomplishment of a health care organization mission, goals and also quality customer’s service and good performance.
d.
An effective Organizational management proposal
:
Should include the following elements designed with customer satisfaction as the focus:
1.
Setting individual and team goals that are aligned and associated with the health care setting
:
Goal setting is the first element of an effective Organizational proposal plan.Individual and team customer service goal should be aligned, discussion and remark.
*Research in goal setting:
*Who are your customers?Internal and external customers.
* Setting Goals and standards for Quality and performance
2.
Establish a measurement system.
Measuring or quantifying customer needs, expectations and satisfaction is a basic requirement. Effective customer research for setting goal centers on measuring the issues that are truly important for the customers: Good quality service.
These are the steps for developing a Measurement system to by apply at the Health Care Organization you choose:
* Identify the goals that need to be measure.
* develop performance indicators to measure the service stablish in the goal setting.
* Involve employees, they will be more likely it accepts and be committed to reach the goal.
The following are suggestion and possible measurement system you can acquired and adapted to your health care facility:
1. Post-incident surveys by channel. Following an interaction, asking customers about the agent’s customer service skills, technical knowledge, completeness of solution provided, time to respond and resolve and satisfaction to measure both effectiveness and consistency across channels.
2. Self-service and/or community experience. Asking customers if they found the answers they needed and if they have suggestions to make the site or its content more useful.
3. Relationship surveys. Quarterly or annual surveys that ask about overall support experience, satisfaction with products and value received.
4. Customer loyalty. Questions that should put your customer retention team into action if answered negatively include: Do you intend to continue purchasing products from this vendor?Would you recommend the brand to your peers?
3.
Providing adequate, timely feedback.
Feedback is a very important component of a successful Organizational Management Proposal. Individual who receives a feedback on performance relative to their goals will more commit to their goals. Characteristic of the feedback: Specific (Goal by Goal), Timely (Day-to-day, Week-to-week) Appropriate (Correct manner that will help improve performance best.)
4.
Rewarding and recognizing desired performance.
Organizational Management Proposal should provide built-in incentives that will promote high-quality customer service; some examples: Monetary Incentives, Nonmonetary Recognition.
3.
Conclusion (3 points / 15%)
Briefly recapitulate your thoughts & conclusion to you Organizational Management Proposal plan.How did this Organizational Management Proposal plan impact your thoughts on Health Care Administrator?
Evaluation will be based on how clearly you respond to the above, in particular:
a) The clarity with which you associate, relates, stablish and apply your knowledge to generate the Organizational Management Proposal Plan.
b) The Complexity, depth, scope, Profundity, and organization of your paper; and,
c) Your conclusions, including a description of the impact of the Organizational Management Proposal Plan on any Health Care Setting.
ASSIGNMENT RUBRICS

Assignments Guidelines

20 Points/ 10%

Introduction

50 Points / 25%

Your Organizational Management Proposal Plan

10 Points / 50%

Conclusion

20 Points / 15%

Total

100 points / 100%
ASSIGNMENT GRADING SYSTEM

A

90% – 100%

B+

85% – 89%

B

80% – 84%

C+

75% – 79%

C

70%- 74%

D

60% – 69%

F

50% – 59% Or less.
Dr. Gisela LLamas
Florida National University
HSA-5175 Health Care Finance
Final Project
Final Project: Capital Structure Strategies in Health Care Financial System
Objective: For this assignment, you will create a Capital Structure Strategies for a Community Health Center that you will be able to choose (Any Health Care Facility).The Capital Structure Strategies refers to the way a corporation finances its assets through some combination of equity, debt, or hybrid securities. A firm’s capital structure is the composition or ‘structure’ of its liabilities. For example, a firm that sells 20 billion dollars in equity and 80 billion dollars in debt is said to be 20% equity-financed and 80% debt-financed. The firm’s ratio of debt to total financing, 80% in this example, is referred to as the firm’s leverage. In reality, capital structure may be highly complex and include dozens of sources. Gearing Ratio is the proportion of the capital employed by the firm which comes from outside of the business, such as by taking a short term loan.
You are encouraged to choose (Any Health Care Facility: Hospital, Doctor Office, Emergency Care Center, etc.).
ASSIGNMENT GUIDELINES (2 points /10%):
Students will create a Capital Structure Strategies for the Institution of your choosing. There is an advantage to financing with debt (the tax benefits of debt) and that there is a cost of financing with debt (the bankruptcy costs and the financial distress costs of debt). The marginal benefit of further increases in debt declines as debt increases, while the marginal cost increases, so that a firm that is optimizing its overall value will focus on this trade-off when choosing how much debt and equity to use for financing. Empirically, this theory may explain differences in Debt/Equity ratios between industries, but it doesn’t explain differences within the same industry.
You need to read the article (in the additional weekly reading resources localize in the Syllabus and also in the Lectures link) assigned for this week and develop an 8-10-page paper reflecting your understanding and ability to apply the readings to your Health Care Setting. Each paper must be typewritten with 12-point font and double-spaced with standard margins. Follow APA style 7th edition format when referring to the selected articles and include a reference page.

EACH PAPER SHOULD INCLUDE THE FOLLOWING:
1.
Introduction (5 points / 25%)
Offer an abstract that provide a brief outlook of the protocol and explaining in your own words what is meant by a Capital Structure Strategies in Health Care Financial System
2.
Your Capital Structure Strategies in Health Care Financial System (10 points 50%)
a.
Presentation Page:

PROJECT NAME
ORGANIZATION NAME
BUSINESS ADDRESS
CITY, ST, ZIP
TELEPHONE NUMBER
FACSIMILE NUMBER
WEBSITE ADDRESS
EMAIL ADDRESS:
b.
Capital Structure Theory: Definition, Explanation and uses.
c.
The Capital Structures Strategy of leading integrated health care system.
3.
Conclusion (3 points / 15%)
Briefly recapitulate your thoughts & conclusion to you Capital Structure Strategies.How did this plan impact your thoughts on Health Care Administrator and Health Care Finance?
Evaluation will be based on how clearly you respond to the above, in particular:
a) The clarity with which you associate, relates, stablish and apply your knowledge to generate the Capital Structure Strategies.
b) The Complexity, depth, scope, Profundity and organization of your paper; and,
c) Your conclusions, including a description of the impact of the Capital Structure Strategies on any Health Care Setting.

ASSIGNMENT RUBRICS

Assignments Guidelines

20 Points/ 10%

Introduction

50 Points / 25%

Your Capital Structure Strategies

10 Points / 50%

Conclusion

20 Points / 15%

Total

100 points / 100%
ASSIGNMENT GRADING SYSTEM

A

90% – 100%

B+

85% – 89%

B

80% – 84%

C+

75% – 79%

C

70%- 74%

D

60% – 69%

F

50% – 59% Or less.
Dr. Gisela LLamas

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