Posted: September 19th, 2022

improvement plan (5-7 pages)

 

For this project, you are tasked with developing a change management plan that will be designed to improve quality in an acute care hospital in your community. This hospital has a poor

Healthcare Effectiveness Data and Information Set

(HEDIS) and

ORYX

quality metrics, and

low patient satisfaction

. Further, government regulations and Joint Commission accreditation standards are not being met. Financial ruin seems imminent. Your plan will be 5-7 pages, excluding cover page, abstract page, and reference page. When constructing your plan, conduct research using peer-reviewed sources to determine the following:

  • Identify goals and objectives that are expected to be met.
  • Provide an overview of HEDIS and ORYX measures, and describe the importance of those measures to the hospital and how the hospital can improve metrics in both measures.
  • Discuss the role that patient satisfaction plays in reimbursement and how you propose to improve patient satisfaction in the hospital.
  • Determine communication approaches for change management among clinicians and nonclinicians throughout the organization.
  • Identify and explain the quality improvement and evaluation method(s) that will be utilized to determine the progress of the change management plan.
  • Use the U.S. Department of Health and Human Services module to develop a quality improvement plan as a guide for your assignment.

Note: Use APA style to cite at least 8 scholarly sources from the last 5 years.

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