Posted: June 11th, 2022

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ATTACHED FILE(S)
6/3/22, 9:09 PMWGU Performance Assessment
Page 1 of 4https://tasks.wgu.edu/student/010301588/course/22640006/task/3093/overview
RRM1 — RRM1 TASK 2: COMMUNICATION STRATEGIES
INTRODUCTION TO COMMUNICATION: CONNECTING WITH OTHERS — D268
PRFA — RRM1
COMPETENCIES
1025.1.2 : Uses communication strategies to manage conflicts
The learner uses communication strategies for managing conflicts.
INTRODUCTION
Conflict is a normal part of life. How one manages conflict using effective communication is an important
skillset for solving problems, innovating, and maintaining productive relationships, particularly in a
professional setting. In this task, you will critically analyze the communication happening in a conflict
scenario and provide recommendations for communication strategies to manage and resolve the conflict.
SCENARIO
Two managers in a health professions setting are upset about recent staff reductions and the effect on
worker roles. You will watch the “Workplace Conflict” video of the characters’ discussion, located in the
Web Links section, and imagine that you are in the room with the two characters, serving as an observer.
Provide feedback for each of the two characters on how to negotiate this conflict.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the
submission and no more than a 10% match to any one individual source can be directly
quoted or closely paraphrased from sources, even if cited correctly. The similarity report that
is provided when you submit your task can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed
criteria that will be used to evaluate your work. Each requirement below may be evaluated by
more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant
portions of the course.

TASK OVERVIEW SUBMISSIONS EVALUATION REPORT
6/3/22, 9:09 PMWGU Performance Assessment
Page 2 of 4https://tasks.wgu.edu/student/010301588/course/22640006/task/3093/overview
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides,
OneDrive, etc., unless specified in the task requirements. All other submissions must be file
types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).

A. Watch the “Workplace Conflict” video from the Web Links section and analyze the
interaction shown by doing the following:
1.Describe 1–2 interpersonal communication behaviors that you observed in the video
for each character and how each of these behaviors escalated the conflict.

Note: The interpersonal communication behaviors could be verbal or nonverbal.

2.For each of the behaviors identified in part A1, provide alternative behaviors that could
have been used to de-escalate the conflict (suggested length of 1–2 pages).

B.Recommend how each of the characters in the video could have managed and resolved
the conflict through the framework of negotiation, specifically addressing each of the
following stages of negotiation (suggested length of 1–2 pages):
•pre-negotiation
•opening
•exploration
•bargaining
•agreement

C.Acknowledge sources, using in-text citations and references, for content that is quoted,
paraphrased, or summarized.

D.Demonstrate professional communication in the content and presentation of your
submission.

File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf,
mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
A1:INTERPERSONAL COMMUNICATION BEHAVIOR
NOT EVIDENT
An interpersonal communica-
tion behavior for each charac-
APPROACHING
COMPETENCE
The 1–2 behaviors identified
COMPETENT
The 1–2 interpersonal commu-
nication behaviors identified for
6/3/22, 9:09 PMWGU Performance Assessment
Page 3 of 4https://tasks.wgu.edu/student/010301588/course/22640006/task/3093/overview
A2:ALTERNATIVE COMMUNICATION BEHAVIOR
B:CONFLICT NEGOTIATION RECOMMENDATION
C:SOURCES
ter in the video is not
identified.
for each character include 1 or
more behaviors that are not
accurate for that character in
the video, or the description
does not logically address how
each behavior identified esca-
lated the conflict.
each character are accurate for
that character in the video. The
description logically addresses
how each behavior identified
escalated the conflict.
NOT EVIDENT
A description of an alternative
behavior for each behavior
identified in part A1 is not
provided.
APPROACHING
COMPETENCE
The description identifies an
alternative behavior for each
behavior identified in part A1,
but the description does not
logically address how each al-
ternative behavior could have
been used to de-escalate the
conflict.
COMPETENT
The description accurately iden-
tifies an alternative behavior for
each behavior identified in part
A1 and logically addresses how
each alternative behavior could
have been used to de-escalate
the conflict.
NOT EVIDENT
A recommendation for each
character for managing and re-
solving the conflict is not
provided.
APPROACHING
COMPETENCE
The recommendation for each
character does not logically ex-
plain how that character could
have managed and resolved the
conflict through the framework
of negotiation, or the recom-
mendation for 1 or more char-
acters does not accurately ad-
dress each of the given stages
of negotiation.
COMPETENT
The recommendation for each
character logically explains how
that character could have man-
aged and resolved the conflict
through the framework of nego-
tiation and accurately addresses
each of the given stages of
negotiation.
NOT EVIDENT APPROACHING
COMPETENCE
COMPETENT
https://lrps.wgu.edu/provision/71484321
6/3/22, 9:09 PMWGU Performance Assessment
Page 4 of 4https://tasks.wgu.edu/student/010301588/course/22640006/task/3093/overview
D:PROFESSIONAL COMMUNICATION
WEB LINKS
“Workplace Conflict”
The submission does not in-
clude both in-text citations and
a reference list for sources that
are quoted, paraphrased, or
summarized.
The submission includes in-text
citations for sources that are
quoted, paraphrased, or sum-
marized and a reference list;
however, the citations and/or
reference list is incomplete or
inaccurate.
The submission includes in-text
citations for sources that are
properly quoted, paraphrased,
or summarized and a reference
list that accurately identifies the
author, date, title, and source
location as available.
NOT EVIDENT
Content is unstructured, is dis-
jointed, or contains pervasive
errors in mechanics, usage, or
grammar. Vocabulary or tone is
unprofessional or distracts
from the topic.
APPROACHING
COMPETENCE
Content is poorly organized, is
difficult to follow, or contains
errors in mechanics, usage, or
grammar that cause confusion.
Terminology is misused or
ineffective.
COMPETENT
Content reflects attention to
detail, is organized, and focuses
on the main ideas as prescribed
in the task or chosen by the can-
didate. Terminology is pertinent,
is used correctly, and effectively
conveys the intended meaning.
Mechanics, usage, and grammar
promote accurate interpreta-
tion and understanding.
https://lrps.wgu.edu/provision/27641407
https://wgu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=14abb480-b411-4c88-a8ef-ad09010208bb
6/3/22, 9:10 PMWGU Performance Assessment
Page 1 of 5https://tasks.wgu.edu/student/010301588/course/22640006/task/3094/overview
RRM1 — RRM1 TASK 3: MULTIMEDIA PROPOSAL
INTRODUCTION TO COMMUNICATION: CONNECTING WITH OTHERS — D268
PRFA — RRM1
COMPETENCIES
1025.1.3 : Uses communication strategies to influence others
The learner uses communication strategies to influence others.
INTRODUCTION
Producing an effective message encompasses efficient planning and organization and models
influential communication. In this task, you will create an effective message by proposing a
policy or process change for an organization or community of your choosing. You will
then create a professional, influential, narrated digital multimedia message of your proposed
change.

This task includes three parts:
•a written message plan
•a professional, narrated multimedia presentation that focuses on a policy or process
change for an organization or community of your choosing (e.g., workplace,
environmental, social group or club, neighborhood, school, etc.)
•a written script of the audio narration for the multimedia presentation

Note: You must use Panopto for this task. You may use Panopto to create the narrated
portion, or you may use another software of your choice and upload the resulting video file to
Panopto for evaluation.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and
no more than a 10% match to any one individual source can be directly quoted or closely paraphrased
from sources, even if cited correctly. The originality report that is provided when you submit your task can
be used as a guide.
TASK OVERVIEW SUBMISSIONS EVALUATION REPORT
6/3/22, 9:10 PMWGU Performance Assessment
Page 2 of 5https://tasks.wgu.edu/student/010301588/course/22640006/task/3094/overview
You must use the rubric to direct the creation of your submission because it provides detailed criteria
that will be used to evaluate your work. Each requirement below may be evaluated by more than one
rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc.,
unless specified in the task requirements. All other submissions must be file types that are uploaded and
submitted as attachments (e.g., .docx, .pdf, .ppt).

A.Present your written message plan by doing the following:
1.Describe the audience, organization, or community you wish to target with your proposed policy or
process change, including 2–3 defining characteristics of that group.
2.Describe the policy or process change and explain why this change is of concern to the chosen
audience, organization, or community.
3.Discuss your proposed change to the policy or process and how the change will affect the chosen
audience, organization, or community.

B.Present your proposed policy or process change from part A by doing the following:
1.Create a narrated multimedia presentation that meets the following criteria:
• appropriate for the selected audience
• describes the problem to be solved
• proposes the change
• integrates the following principles of multimedia design:
o effective organization
o effective opening and closing
o appropriate choice and placement of relevant visuals
o effective use of vocalics (i.e., pitch, tone, inflection, volume)

Note: Submit a video recording using Panopto of your narrated multimedia presentation. The video
should feature a voiceover of you narrating your multimedia presentation and should not show you
speaking, so your webcam should not be enabled. The narration should be no longer than 7 minutes and
at least 2 minutes long (suggested length 2–4 minutes). You may use Panopto to record the narration by
using screen capture, or you may use another software of your choice and upload the resulting video file
to Panopto.

2.Submit a written transcription of the narration for your multimedia presentation. The transcription
should meet each of the following criteria:
• accurately represents the information presented in the multimedia presentation
• appropriately addresses and enhances the content of the presentation

Note: For instructions on how to access and use Panopto, use the “Panopto FAQ’s” web link provided
below, as well as the attached D268 Panopto Instructions document provided below in Supporting
Documents.

To submit your recording, select the Panopto folder titled “Introduction to Communication
Multimedia proposal – RRM1 Task 3 / D268.” Once the recording has been uploaded and processed in
6/3/22, 9:10 PMWGU Performance Assessment
Page 3 of 5https://tasks.wgu.edu/student/010301588/course/22640006/task/3094/overview
Panopto’s system, retrieve the URL of the recording from Panopto and copy and paste it into the Links
option. Upload the remaining task requirements using the Attachments option.

C.Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased,
or summarized. This includes source citation for any visual elements used in the digital presentation.

D.Demonstrate professional communication in the content and presentation of your submission.

File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf,
mpeg, wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
RUBRIC
A1:AUDIENCE
A2:CHANGE
NOT EVIDENT
A description of the audience,
organization, or community is
not provided.
APPROACHING
COMPETENCE
The description does not accu-
rately portray the audience, or-
ganization, or community to be
targeted by the proposed poli-
cy or process change, or the de-
scription does not include 2–3
defining characteristics of the
audience, organization, or
community.
COMPETENT
The description accurately por-
trays the audience, organiza-
tion, or community to be target-
ed by the proposed policy or
process change, including 2–3
defining characteristics of that
group.
NOT EVIDENT
An explanation of the policy or
process change is not provided.
APPROACHING
COMPETENCE
The explanation does not accu-
rately describe a policy or
process change, or the explana-
tion does not logically address
why the change is of concern to
COMPETENT
The explanation accurately de-
scribes a policy or process
change and logically addresses
why the change is of concern to
the chosen audience, organiza-
6/3/22, 9:10 PMWGU Performance Assessment
Page 4 of 5https://tasks.wgu.edu/student/010301588/course/22640006/task/3094/overview
A3:PROPOSED CHANGE
B1:MULTIMEDIA PRESENTATION
B2:WRITTEN TRANSCRIPTION
C:SOURCES
the chosen audience, organiza-
tion, or community.
tion, or community.
NOT EVIDENT
A discussion of a proposed poli-
cy or process change is not
provided.
APPROACHING
COMPETENCE
The discussion proposes a fea-
sible change to the policy or
process but does not logically
address how the change will
affect the chosen audience, or-
ganization, or community.
COMPETENT
The discussion proposes a feasi-
ble change to the policy or
process and logically addresses
how the change will affect the
chosen audience, organization,
or community.
NOT EVIDENT
A narrated digital multimedia
presentation is not provided in
Panopto.
APPROACHING
COMPETENCE
The narrated digital multime-
dia presentation provided in
Panopto does not address the
policy or process change from
part A or does not meet each of
the given criteria.
COMPETENT
The narrated digital multimedia
presentation provided in Panop-
to addresses the policy or
process change from part A and
meets each of the given criteria.
NOT EVIDENT
A written transcription of the
audio portion of the multime-
dia presentation is not
provided.
APPROACHING
COMPETENCE
The written transcription pro-
vided does not meet each of
the given criteria.
COMPETENT
The written transcription pro-
vided meets each of the given
criteria.
NOT EVIDENT APPROACHING
COMPETENCE
COMPETENT
https://lrps.wgu.edu/provision/147882373
6/3/22, 9:10 PMWGU Performance Assessment
Page 5 of 5https://tasks.wgu.edu/student/010301588/course/22640006/task/3094/overview
D:PROFESSIONAL COMMUNICATION
WEB LINKS
Panopto Access
Sign in using the “WGU” option. If prompted, log in with your WGU student portal credentials, which
should forward you to Panopto’s website. If you have any problems accessing Panopto, please contact
Assessment Services at assessmentservices@wgu.edu. It may take up to two business days to receive
your WGU Panopto recording permissions once you have begun the course.
Panopto FAQ’s
How to Submit a Panopto Video Link for Evaluation
SUPPORTING DOCUMENTS
Panopto Instructions.pdf
The submission does not in-
clude both in-text citations and
a reference list for sources that
are quoted, paraphrased, or
summarized, including visual
elements.
The submission includes in-text
citations and a reference list
for sources that are quoted,
paraphrased, or summarized,
including visual elements; how-
ever, the citations or reference
list is incomplete or inaccurate.
The submission includes in-text
citations for sources that are
properly quoted, paraphrased,
or summarized, including visual
elements, and a reference list
that accurately identifies the
author, date, title, and source
location as available.
NOT EVIDENT
Content is unstructured, is dis-
jointed, or contains pervasive
errors in mechanics, usage, or
grammar. Vocabulary or tone is
unprofessional or distracts
from the topic.
APPROACHING
COMPETENCE
Content is poorly organized, is
difficult to follow, or contains
errors in mechanics, usage, or
grammar that cause confusion.
Terminology is misused or
ineffective.
COMPETENT
Content reflects attention to
detail, is organized, and focuses
on the main ideas as prescribed
in the task or chosen by the can-
didate. Terminology is pertinent,
is used correctly, and effectively
conveys the intended meaning.
Mechanics, usage, and grammar
promote accurate interpreta-
tion and understanding.
https://lrps.wgu.edu/provision/27641407
https://wgu.hosted.panopto.com/
https://cm.wgu.edu/t5/Frequently-Asked-Questions/Panopto-FAQs/ta-p/3611
https://cm.wgu.edu/t5/Frequently-Asked-Questions/How-do-I-submit-my-Panopto-video-link-for-task-evaluation/ta-p/215

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