Posted: April 24th, 2025

Confidentiality and Privacy with Telecommunication Devices

 As you learned this week, clients expect the information shared with their human services professionals to be kept private and confidential. With the increase in the use of technological devices (computers, smartphones, tablets, etc.) within the helping professions, human services professionals must be aware of potential concerns regarding confidentiality, privacy, and privileged communication. 

Due Date:
Points: 100

As you learned this week, clients expect the information shared with their human
services professional to be kept private and confidential. With the use of technological
devices (computers, smartphones, tablets, etc.) on the increase within the helping
professions, human services professionals must be aware of potential concerns when it
comes to confidentiality, privacy, and privileged communication.

This assignment has two parts. First, you will create an infographic flyer (1-2 pages) that
you will provide to clients. The infographic flyer should include the details a client needs
to know about confidentiality, privacy, and privileged communication when
telecommunication is used within the helping relationship.

Next, you will write a 2-page paper that addresses the following:

• From a helping professional’s perspective, describe confidentiality, privacy, and
privileged communication.

• Discuss the balance you will take to ensure client privacy when using a
telecommunication platform, such as a smartphone.

• As a human services professional describe how you will maintain client privacy
and confidentiality when providing online services/support, such as online crisis
interventions via a computer.

• Describe the ethical issues that could arise when using telecommunication
devices as a helping professional.

• Length: Infographic flyer: 1-2 pages
• 2-page paper written in APA format, not including title and reference pages.
• 2 scholarly resources, one of which must be the ACA Code of Ethics or the

NOHS Standards).
• A title and reference page are required and not included in the page count.

HSV400–Ethical and Legal Issuesin Human Services
Unit5Assignment:Confidentiality and Privacy with TelecommunicationDevices

Be sure to read the criteria below by which your work will be evaluated before
you write and again after you write.

CRITERIA Deficient Needs Improvement Proficient Exemplary
0 – 11 points 12 – 14 points 15 – 17 points 18 points
Content Accuracy
(Infographic)

Infographic is
incomplete or
contains inaccurate
information and does
not adequately inform
clients about
telecommunication
concerns.

Infographic covers
basic information
about confidentiality
and privacy but lacks
detail or client-specific
relevance.

Infographic is
accurate but lacks
some depth or
specificity in detailing
confidentiality and
privacy concerns
relevant to
telecommunication
use.

Infographic includes
comprehensive and
accurate details
about confidentiality,
privacy, and
privileged
communication,
tailored specifically to
clients using
telecommunication.

Visual Appeal and
Clarity
(Infographic)

Infographic is poorly
designed, not visually
engaging, and
information is difficult
to understand.

Infographic is
adequately designed
but may be cluttered
or somewhat difficult
to follow. Lacks visual
engagement.

Infographic is visually
pleasing and
generally clear but
could use more
effective graphics or
layout to aid
understanding.

Infographic is
exceptionally well-
designed, visually
engaging, and
information is easy to
understand at a
glance. Uses high-
quality graphics and
text to enhance
comprehension.

Depth of
Discussion (Paper)

Paper fails to
adequately describe
the necessary
concepts or discuss
how privacy will be
maintained. Lacks
clarity and depth.

Paper describes the
necessary concepts
but with limited depth
and insight.
Discussions on
maintaining privacy
are basic and lack
detail.

Paper adequately
describes the
required concepts
and discusses
maintaining privacy
with some insight but
lacks depth in certain
areas.

Paper thoroughly
describes
confidentiality,
privacy, and
privileged
communication from
a professional
perspective, with
insightful discussions
on maintaining these
in telecommunication.

Ethical
Considerations
(Paper)

Paper has minimal or
no discussion of
ethical issues related
to
telecommunication.

Paper mentions
ethical issues but
lacks comprehensive
analysis or discussion
on how to address
these issues.

Paper discusses
ethical issues related
to
telecommunication,
but the analysis is
somewhat superficial
or lacks detail on
potential solutions.

Paper provides an in-
depth analysis of
potential ethical
issues with
telecommunication,
demonstrating a
strong understanding
of the implications
and solutions.

Professional
Perspective and
Application

Lacks a clear
understanding of
professional
responsibilities;
minimal or no
application to
practical scenarios.

Shows a basic
understanding of
professional
responsibilities, but
application to real-life
scenarios is superficial
or underdeveloped.

Good understanding
shown, with practical
applications
mentioned, but lacks
depth or the
perspective may not

Demonstrates a
profound
understanding of the
professional
responsibilities
regarding privacy and

CRITERIA Deficient Needs Improvement Proficient Exemplary
be fully integrated
into real scenarios.

confidentiality in
online services, with
realistic and practical
applications.

0 – 5 points 6 – 7 points 8 – 9 points 10 points
APA Format and
Research

Fails to meet APA
formatting standards
or source
requirements;
significant errors in
citation.

APA formatting has
noticeable errors;
includes the minimum
required sources but
may have citation
errors.

Properly formatted in
APA style with minor
errors. Includes at
least the required two
sources, cited
correctly.

Impeccably formatted
according to APA
guidelines with no
errors. Includes more
than two resources,
and all are cited
perfectly.

Overview:

Instructions:

Requirements:

Evaluation Rubric for Unit 5 Assignment