Posted: April 24th, 2025

Human Resources week 8 dq

ADDRESSING AMBIVALENCE USING CHANGE TALK

Ambivalence occurs when service users have conflicting motivations about the desired change. On one hand, the service user may see the benefits of the change. On the other hand, service users may see equal or greater benefits to maintaining the status quo.

In this Discussion, you will determine which “flavor” of ambivalence the service user in your case study is demonstrating. Then, you will consider how to use change talk to help them move beyond their ambivalence.

Identify which flavor of ambivalence your service user is demonstrating.

Identify the Hart City case study you were assigned in the subject line of your post.

Post a description of which flavor of ambivalence your service user is demonstrating, and explain why. Finally, explain how you would evoke change talk to help the service user move beyond their ambivalence. Be specific and use examples to illustrate your explanation. 

References

Walden University, LLC. (2020).

Hart CityLinks to an external site.

[Interactive media]. Walden University Canvas. https://waldenu.instructure.com

• Miller, W. R., & Rollnick, S. (2023). Motivational interviewing: Helping people change (4th ed.). The Guilford Press.

  Chapter 11, “Offering Information and Advice” (pp. 191–202)
  Chapter 12, “Supporting Persistence” (pp. 203–212)
  Chapter 13, “Planting Seeds” (pp. 214–228)
  Chapter 14, “Responding to Sustain Talk and Discord” (pp. 229–252)
  Chapter 15, “Practicing Well” (pp. 253–264)