Posted: May 1st, 2025

Consumer Engagement in Health Care Staff Meeting Presentation and Agenda

Consumer Engagement

As the director of the Patient Relations Department at XYZ Medical Center, you have been asked to present the importance of consumer engagement at an upcoming all-staff meeting. You will create an agenda to send to your staff before the meeting. You are to research the topic and prepare a detailed presentation.

Assess the importance of consumer engagement using health information technologies. Examples of consumer health information technologies include personal health records, smart cards, clinical e-mail communication, online pharmacies, and interactive health communication technologies (IHC).

This assignment has two parts; first, you will create an agenda for your staff so they are prepared for the meeting. Second, you will create a recorded presentation addressing the importance of consumer engagement using health information technologies. You will explore various consumer health information technologies, assess their potential impact, and provide recommendations on the success and potential failure of consumer adoption. Additionally, you will select one consumer technology and outline the methods for conducting an assessment to ensure consumer adoption and create a timeline to guide your assessment.

Part Two Presentation Required Components:

• Discuss the concept of consumer engagement in healthcare
• Elaborate on at least three types of technologies used by consumers and compare these technologies in terms of their benefits, limitations, and potential impact on health care.
• Provide recommendations on at least three factors that would lead to successful adoption of consumer health technologies.
• Provide recommendations on at least three factors that could lead to the failure of consumer health technologies in regard to consumer adoption.

Explain at least two methods or approaches you will use to assess the effectiveness of consumer health technologies.

Create a timeline to illustrate the assessment or evaluation of the effectiveness of consumer health technologies.

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