Posted: April 24th, 2025
Advanced human services professional practitioners cannot reflect everything that a service user has said. Instead, it is best to select a few key statements to summarize that will keep the conversation moving forward. Remember that summaries are deliberate. They seek to explore and draw out ambivalence on the part of the service user, to ensure the accuracy of the practitioner’s assessment, and to focus on areas of desired change.
In this Discussion, you will practice writing summaries for the service user in your case study.
Be sure to review the Learning Resources before completing this activity.
Click the weekly resources link to access the resources.
WEEKLY RESOURCES
Identify the Hart City case study you were assigned in the subject line of your post.
Post three open-ended questions you think would be most appropriate to ask your Hart City service user, and explain why. Be sure that the questions you ask are different than those you asked in Week 3. Write what you think the service user would say in response to each question. Be specific. Finally, write a summary based on what you think the service user would say in response to the questions.
REFERENCES/RESOURCES
Chapter 6, “Evoking: Why Would You Go There?” (pp. 83–113)
American Academy of Pediatrics. (2014).
Motivational interviewing: OARSLinks to an external site.
[Video]. Walden University Canvas. https://waldenu.instructure.com
Observation Rating Sheet: OARS
Listen for examples of the interviewer’s use of each of the AORS responses. As you hear them, place a hash mark (I) in the appropriate row. Make notes of examples of each type of OARS responses that you heard.
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Interviewer Response
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Count (hash marks) |
Good Examples (Notes) |
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Questions |
Open |
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Closed |
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Assumptions |
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Reflections |
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Summarizations |
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Roadblocks/Traps |
Goals:
Goal Met? Y/N
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1. At least twice as many Reflections as total Questions (combined Open & Closed). |
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2. At least twice as many Open-Ended Questions as Closed-Ended Questions. |
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3. Few Affirmations |
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4. One or Two Summaries |
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5. Avoid Advice, Teaching, Confrontation |
Place an order in 3 easy steps. Takes less than 5 mins.