Posted: April 24th, 2025

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Use information from the slides and recorded lectures for this week in Improve Phase – Lessons 2-4 to assist you with the activities that follow. Be sure to follow the “best practices” for each tool you use in this workshop.

Student Name: (

point deduction if missing)

Workshop 6: PICK Charts

The tools practiced in this workshop are:

· Benchmarking

· PICK charts

Situation:

Consider that you are on a project team working on the problem increasing rate of childhood illiteracy. In the Improve phase of your Lean Six Sigma project, you need to identify methods for solving this problem. So, you decide to do some
benchmarking and investigate what other states, etc., have done to solve this problem. Then, you will use a PICK chart to determine the idea(s)/solution(s) you will implement to decrease childhood illiteracy.

Instructions:

Use information from the slides and recorded lectures for this week in Improve Phase – Lessons

-4 to assist you with the activities that follow. Be sure to follow the “best practices” for each tool you use in this workshop.

Benchmark: Please consider using the following resources to investigate what other cities, etc. have done to solve the problem:

· Ask subject matter experts (that you may already know or can get in contact with)

· Search for information using Google Scholar (

http://scholar.google.com/

), Google Books (

http://books.google.com/

), ASQ’s online resources (

http://asq.org/knowledge-center/search/

), or through the UH Library (

http://guides.lib.uh.edu/tels4342

– note, this is available for UH students only)

After you have identified a list of ideas/potential solutions from Benchmarking to solve the problem, proceed with using a PICK chart to select the best ideas.

2. From the
Benchmarking you did, list your ideas/potential solutions to the problem in the scenario based on your
benchmarking activities, labeling each with a unique identifier 1,2,3, etc.): You must have a minimum of 20 ideas.
Cite all sources from the benchmarking activity.

3. Create a
PICK chart that depicts the evaluation of each of your ideas/potential solutions:
Note: Simply double click on the “text box” below to enter the unique identifier of one of your ideas/potential solutions, and then move it to the appropriate place in the chart based on the scales provided. This can be copied and pasted into the chart to show the unique identifiers for each of your ideas/potential solutions listed in Activity #1 of this Workshop.

Implement

Possible

Kill

Challenge

4. Based on the PICK chart you created for Activity #2 of this Workshop, what ideas/solutions are:

Type both the Number AND Idea text for each idea.

a. Possible – ideas for “plan B”:

b. Implement – ideas to implement now:

c. Challenge – ideas to change/modify:

d. Kill – ideas to abandon:

5. Which idea could you change in the Challenge quadrant? How would you change it?

6. What is the purpose of changing an idea in the Challenge quadrant?

©UH-FA2024 Semester

image1

UH-COT

Improve Phase

Lesson 1:
Introduction to the Improve Phase

Improve Phase Lessons

1. Introduction to the

Improve Phase
2. What is Brainstorming &

Benchmarking

?
3. What is a PICK Chart?
4. PICK Chart Example
5. What

Multi-voting

?
6. What is Nominal Group

Technique (NGT)?

Lean Six Sigma Yellow Belt – Improve

7. What is a Prioritizatio

Matrix?

8. What is a Process
Decision Program Chart
(PDPC)

Purpose of the Improve Phase

Develop & implement solutions:
1. Develop (brainstorm) a list of possible/potential

process improvements/solution ideas
2. Narrow down this list to a manageable number
3. Determine the necessary improvement(s)/best

solution(s)
4. Develop an implementation plan for each solution
5. Implement process improvement(s)/solution(s)

Lean Six Sigma Yellow Belt – Improve

Improve Phase

Lesson 2:
What is Brainstorming & Benchmarking?

(5 Minute Lesson)

Brainstorming (Analyze Phase – Lesson 2)

• Method for creatively
& efficiently
generating a high
volume of ideas
– Free of criticism &

judgment
– Transforms “the same

old way” of thinking
– Facilitates building off

of others’ ideas

Lean Six Sigma Yellow Belt – Improve

Idea Generation or
“Ideation”

Benchmarking
• Comparing work practices & sharing information

so both parties can improve
1. Identify process/area needing improvement
2. Determine leader(s) in that area (inside or outside

your industry)
3. Gather data about the other organization’s

processes/performance
4. Compare this to your organization’s

processes/performance
5. Analyze data looking for gaps
6. Determine ways to address the gaps/improve

Lean Six Sigma Yellow Belt – Improve

Benchmarking (cont’d)

• Investigating how others have solved similar
problems (obtaining ideas from outside your
organization)
– Ask subject matter experts
– Use Google Scholar or Google Books
– Search ASQ’s online resources
– Find books, articles, etc. through UH Library

(available for UH students only)

Lean Six Sigma Yellow Belt – Improve

http://scholar.google.com/

http://books.google.com/

http://asq.org/knowledge-center/search/

http://guides.lib.uh.edu/tels4342

ASQ’s Online Resources

Lean Six Sigma Yellow Belt – Improve

Search results:

http://asq.org/knowledge-center/search/

Improve Phase

Lesson 3:
What is a PICK Chart?

(5 Minute Lesson)

PICK Charts

• Method for organizing
improvement ideas
–

Possible

–

Implement

–

Challenge

–

Kill

• Helps to determine the
most useful ideas

Lean Six Sigma Yellow Belt – Improve

P I

K C

Anatomy of a PICK Chart

Lean Six Sigma Yellow Belt – Improve

Ideas labeled
with identifiers

Implementation scale*
– how hard is idea to

implement?

Benefit/impact scale – how
much benefit/impact will

idea have?

Ideas
arranged
based on
ease of

implemen-
tation &
benefit/
impact

*Includes assessment of cost of implementation – more expensive ideas are typically harder to implement

Creating PICK Charts

Steps: Useful actions:

1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc.

2. Label ideas Write down ideas (on white board, flip chart paper and/or one per
Post-It) & give each idea a unique identifier (i.e., number, letter, etc.)

3. Arrange
ideas in
chart

For each idea, consider the following & arrange it in the chart
according to the scales provided:

• How easy/hard is the idea to implement?
• How much benefit/impact will the idea have?

4. Assess &
refine ideas

Consider the ideas in each category further:
• Possible – Ideas for “plan B”
• Implement – Ideas to implement now
• Challenge – Ideas to change/modify (make easier to implement, provide

more benefit/impact, etc.)
• Kill – Ideas to abandon

Lean Six Sigma Yellow Belt – Improve

Creating PICK Charts

Lean Six Sigma Yellow Belt – Improve

2 4

7 3

Steps 1 & 2 Steps 3 & 4

Improve Phase

Lesson 4:
PICK Chart Example
(5 Minute Lesson)

Best Practices for PICK Charts

1. Obtains ideas through brainstorming,
benchmarking, etc.

2. Describes ideas through brief statements
(not long phrases/sentences), labeled with
unique identifiers

3. Labels scales used within chart clearly
4. Arranges ideas in chart based on scales

provided

Lean Six Sigma Yellow Belt – Improve

Example – Reduce Fuel Consumption

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

Example – Reduce Fuel Consumption

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

3 4

6 7

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

Possible

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

3 4

6 7

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

Implement

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

3 4

6 7

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

Challenge

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

3 4

6 7

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

Kill

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

3 4

6 7

Example – Reduce Fuel Consumption (cont’d)

Lean Six Sigma Yellow Belt – Improve

Im
pl

em
en

ta
tio

Possible Implement
Kill Challenge

1. Walk more
2. Ride bike more
3. Get a tune-up
4. Adjust route to

work
5. Carpool to work
6. Drive slower
7. Telecommute
8. Take public

transportation
9. Buy higher quality

gas
10. Buy new car

Benefit/Impact

Low High

Easy

Hard

3 4

6 7

Improve Phase

Lesson 5:
What is Multi-voting?

(5 Minute Lesson)

Multi-voting

• Group decision-
making tool
– Narrows down list of

possibilities

• Each person casts
votes for multiple
items/ideas
– Can be anonymous

Lean Six Sigma Yellow Belt – Improve

Using Multi-voting

Steps: Useful actions:

1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc.

2. Label ideas Write down ideas (on white board, flip chart paper, etc.) & give each
idea a unique identifier (i.e., number, letter, etc.)

3. Determine
number of
votes

Identify how many votes each team member will cast – rules of
thumb:

• 1/2 + 1 of total options, 1/3 of total options, etc.

4. Cast votes
Determine how team members will cast their votes – rules of thumb:

• Different colored markers, sticky dots, etc.
• Secret ballot, etc.

5. Tally votes
Count votes for each idea to determine the top vote getter(s).
Repeat this process as necessary to narrow down the list of ideas to
a manageable number.

Lean Six Sigma Yellow Belt – Improve

Example – Improve Meeting Productivity

Steps 1 & 2:
A. Create meeting agendas
B. Establish meeting objectives
C. Create a “parking lot” for other issues
D. Ensure key staff attend meetings
E. Solicit feedback at end of meetings
F. Establish a no interruptions policy
G. Begin and end on time
H. Set 1 hr. max for meetings
I. Schedule follow-up meetings

Lean Six Sigma Yellow Belt – Improve

Example – Improve Meeting Productivity
Steps 3 & 4:
A. Create meeting agendas
B. Establish meeting objectives
C. Create a “parking lot” for other issues
D. Ensure key staff attend meetings
E. Solicit feedback at end of meetings
F. Establish a no interruptions policy
G. Begin and end on time
H. Set 1 hr. max for meetings
I. Schedule follow-up meetings

Lean Six Sigma Yellow Belt – Improve

Example – Improve Meeting Productivity
Step 5:
A. Create meeting agendas
B. Establish meeting objectives
C. Create a “parking lot” for other issues
D. Ensure key staff attend meetings
E. Solicit feedback at end of meetings
F. Establish a no interruptions policy
G. Begin and end on time
H. Set 1 hr. max for meetings
I. Schedule follow-up meetings

Lean Six Sigma Yellow Belt – Improve

Improve Phase

Lesson 6:
What is Nominal Group Technique?

(5 Minute Lesson)

Nominal Group Technique (NGT)

• Group decision-
making tool
– Narrows down list of

possibilities
• Each person rank

orders multiple
items/ideas
– Not rating using a

given scale

Lean Six Sigma Yellow Belt – Improve

Idea T1 T2 T3

Total

A 10 5 7 22

B 8 8 4 20

C 3 4 8 15

D 2 1 4 7

E 6 9 5 21

…

Using Nominal Group Technique

Steps: Useful actions:

1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc.

2. Label ideas Write down ideas (on white board, flip chart paper, etc.) & give each
idea a unique identifier (i.e., number, letter, etc.)

3. Determine
number to
rank

If you have many ideas, identify how many each team member will
rank:

• Top 5 ideas, top 10 ideas, etc.

4. Rank order
Individually, each team members rank orders the ideas:

• Use a higher is better scale (i.e., “1” is the least important/idea
you like the least)

5. Tally scores
Combine each individual’s assessment by adding together all
rankings for a single idea to determine the top scoring idea(s).
Repeat this process as necessary to narrow down the list further.

Lean Six Sigma Yellow Belt – Improve

Example – Improve Patient Safety

Steps 1 & 2:
A. Browselow tape (for pediatric

trauma)
B. Child scales (instead of flat

scales)
C. Infant umbilical cord tags (to

prevent abduction)
D. Electrical outlet plug protectors
E. Scald prevention devices

Lean Six Sigma Yellow Belt – Improve

D E

Example – Improve Patient Safety

Steps 3 & 4:

Lean Six Sigma Yellow Belt – Improve

B C

Larry

A 4

B 5

C 3

D 1

E 2

Nina

A 5

B 4

C 1

D 2

E 3

Norm

A 2

B 5

C 3

D 1

E 4

. . .

Example – Improve Patient Safety
Step 5:

Lean Six Sigma Yellow Belt – Improve

A B C D E

Idea Larry Nina Norm Paige Si Total

A 4 5 2 2 1 = 14

B 5 4 5 3 5 = 22

C 3 1 3 4 4 = 15

D 1 2 1 5 2 = 11

E 2 3 4 1 3 = 13

Example – Improve Patient Safety
Step 5:

Lean Six Sigma Yellow Belt – Improve

A B C D E

Idea Larry Nina Norm Paige Si Total

A 4 5 2 2 1 = 14

B 5 4 5 3 5 = 22

C 3 1 3 4 4 = 15

D 1 2 1 5 2 = 11

E 2 3 4 1 3 = 13

Improve Phase

Lesson 7:
What is a

Prioritization Matrix

(5 Minute Lesson)

Prioritization Matrix

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

• Matrix diagram that
aids in decision making
– Compares options vs.

decision making criteria
(i.e., desired
characteristics)

– Reduces decision
making time

– Documents decision
making process

Criteria

Options

1 2 3 4 5

Total

Anatomy of a Prioritization Matrix

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive     

Aesthetically pleasing     

Durable     

Compatible     

Low maintenance     

Easily available     

Total

23 38

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Desired characteristics of a “good” solution

The “best” solution

Ratings in each cell of the matrix

Creating Prioritization Matrices

Steps: Useful actions:

1. Obtain ideas Collect ideas through brainstorming, benchmarking, etc. & list these
across the top row of the matrix

2. Identity
criteria

Determine the criteria that will be used to asses each solution
idea/option by asking questions, such as:

• What are the features/attributes of a “good” solution?
• What will a “good” solution need to do or be?

List these down the left column of the matrix

3. Assess ideas
Define a rating scale (using symbols) & rate each solution idea
against each criteria specified by filling-in the cells of the matrix

• Note: If a criteria doesn’t apply, leave the cell blank

4. Tally scores Sum the scores down the columns to determine the top scoring idea(s).
This indicates the “best” solution(s).

Lean Six Sigma Yellow Belt – Improve

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive

Aesthetically pleasing

Durable

Compatible

Low maintenance

Easily available

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive 

Aesthetically pleasing

Durable

Compatible

Low maintenance

Easily available

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive 

Aesthetically pleasing 

Durable

Compatible

Low maintenance

Easily available

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive 

Aesthetically pleasing 

Durable 

Compatible

Low maintenance

Easily available

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive 

Aesthetically pleasing 

Durable 

Compatible 

Low maintenance 

Easily available 

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive  

Aesthetically pleasing  

Durable  

Compatible  

Low maintenance  

Easily available  

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive     

Aesthetically pleasing     

Durable     

Compatible     

Low maintenance     

Easily available     

Total

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive     

Aesthetically pleasing     

Durable     

Compatible     

Low maintenance     

Easily available     

Total 48 23 38 46 26

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Example – Improve Component Material

Criteria

Solution Ideas for New Material

Rubber Steel Carbon
graphite Plastic Poly-

urethane

Inexpensive     

Aesthetically pleasing     

Durable     

Compatible     

Low maintenance     

Easily available     

Total 48 23 38 46 26

Lean Six Sigma Yellow Belt – Improve

Legend:  = 9  = 3  = 1

Best Practices for Prioritization Matrices

1. Prioritizes options using a matrix structure

2. Describes elements being compared (i.e.,
options & criteria) through brief statements

3. Assesses relationships between elements being
compared using symbols (scale used is clearly
defined)

4. Identifies results of prioritization process clearly
(i.e., answers the question “what is the best
solution?”)

Lean Six Sigma Yellow Belt – Improve

Improve Phase

Lesson 8:
What is a Process Decision Program Chart?

(5 Minute Lesson)

Process Decision Program Charts (PDPCs)

• Planning tool
– Identifies what might

go wrong
– Mitigates risks/

creates contingency
plans

• Countermeasures
help prevent/offset
problems

Lean Six Sigma Yellow Belt – Improve

Anatomy of a PDPC

Lean Six Sigma Yellow Belt – Improve

Level 1 – Objective
of proposed plan

Level 2 – Main
activities
Level 3 –

Specific tasks
Level 4 – Possible

problems*
Level 5 – Possible

countermeasures**
Level 6 –

Assessment***
* Brainstorm what could go wrong & review to eliminate those that are improbable or insignificant
** Actions/changes to the plan that would prevent the problem or that would remedy it once it occurred
*** Decide how practical each countermeasure is based on criteria such as cost, time required, ease of
implementation & effectiveness (X = impractical; O = practical)

Creating PDPCs

Steps: Useful actions:

1. Identify
objective State the objective of the plan clearly at the top of the diagram

2. Detail the
plan

Determine the components of the plan & the specific tasks
associated with each component (like a work breakdown structure,
organize as a tree diagram with as many levels as necessary)

3. Evaluate the
plan

Brainstorm what could go wrong with each specific task & review all
ideas to eliminate those that are improbable or insignificant

4. Identify
solutions

Brainstorm/research ideas (i.e., countermeasures) that could be
used to avoid/prevent problems with elements of the plan

5. Assess
solutions

Decide how practical each countermeasure is based on criteria such
as cost, time required, ease of implementation & effectiveness

• “X” denotes impractical solutions; “O” denotes practical solutions

Lean Six Sigma Yellow Belt – Improve

Example – Installing Computer System

Lean Six Sigma Yellow Belt – Improve

Example – Installing Computer System

Lean Six Sigma Yellow Belt – Improve

Example – Installing Computer System

Lean Six Sigma Yellow Belt – Improve

Example – Installing Computer System

Lean Six Sigma Yellow Belt – Improve

Example – Installing Computer System

Lean Six Sigma Yellow Belt – Improve

Example – Installing Computer System

Lean Six Sigma Yellow Belt – Improve

Best Practices for PDPCs

1. Displays elements of plan (through brief
statements) in tree diagram structure

2. Identifies relevant problems (i.e., what might go
wrong?) for lowest level tasks in plan

3. Suggests countermeasures/solutions to
problems

4. Assesses practicality of countermeasures/
solutions (indicated by Xs and Os)

Lean Six Sigma Yellow Belt – Improve

Improve Phase Lessons

Purpose of the Improve Phase

Improve Phase

Brainstorming (Analyze Phase – Lesson 2)

Benchmarking

Benchmarking (cont’d)

ASQ’s Online Resources

Improve Phase

PICK Charts

Anatomy of a PICK Chart

Creating PICK Charts

Improve Phase

Best Practices for PICK Charts

Example – Reduce Fuel Consumption

Example – Reduce Fuel Consumption (cont’d)

Improve Phase

Multi-voting

Using Multi-voting

Example – Improve Meeting Productivity

Improve Phase

Nominal Group Technique (NGT)

Using Nominal Group Technique

Example – Improve Patient Safety

Improve Phase

Prioritization Matrix

Anatomy of a Prioritization Matrix

Creating Prioritization Matrices

Example – Improve Component Material

Best Practices for Prioritization Matrices

Improve Phase

Process Decision Program Charts (PDPCs)

Anatomy of a PDPC

Creating PDPCs

Example – Installing Computer System

Best Practices for PDPCs

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